Terms & Conditions

1. The service

Chatbot CRM builds a website and an AI receptionist for a business from data you provide and public sources you point us to (your website, Google Business Profile, documents). You can edit everything, publish or unpublish at any time, read and answer conversations, and embed the chat on other sites with the embed code.

2. Accounts

• You need an account (email and password, or Google sign-in) with accurate details. Keep your credentials confidential; you are responsible for activity under your account.
• One Google account creates one business. Additional businesses and ownership transfers are handled by the platform administrator on request.
• You may invite teammates with roles (owner, admin, manager, editor). You are responsible for the people you invite.
• You must be at least 18 years old, or of legal age to contract where you live.

3. Your content and data

• You keep ownership of the business data, documents, images, answers and other content you upload or write. You grant us a licence to host, process, display and transmit it to operate the service, including sending it to AI providers to generate replies and content.
• AI-generated website copy, images and answers are produced for you; you may use them for your business. AI output can be wrong; you are responsible for reviewing prices, hours, policies and claims before publishing, and for what the assistant says about your business.
• You are responsible for the data of your visitors and customers: provide a privacy notice, obtain any consents required, and honour their requests. We process visitor data on your behalf as described in the Privacy Policy.
• You must have the rights to any content you upload (logos, photos, documents) and to any Google Business Profile or website you connect.

4. Acceptable use

You may not use the service to publish unlawful, deceptive, infringing, hateful or adult content; to impersonate another business; to send spam; to collect personal data unlawfully; to interfere with or reverse-engineer the platform; to probe or overload our systems; or to build a competing service by scraping ours. We may remove content or suspend accounts that break these rules, with notice where practical.

5. Plans, fees and changes

• The Free plan includes one published website and 50 AI replies per calendar month. When the limit is reached the assistant shares your contact details instead of answering with AI until the month resets.
• Paid plans (Pro) will be billed monthly in advance through a payment provider; prices are shown on the pricing page and may change with 30 days' notice. Taxes may apply.
• Refunds and cancellations are described in the Refund & Cancellation policy.
• We may change or discontinue features. If we discontinue the service we will give you at least 30 days' notice and a way to export your data.

6. AI providers and your own API keys

Replies are generated by third-party AI models chosen by the platform or by you. If you add your own API key you are responsible for that provider's fees and terms, and you authorise us to use the key on your behalf. We store it encrypted and never display it again. We are not liable for provider outages, rate limits or changes in model behaviour, and we will fall back to another provider where one is configured.

7. Custom domains, embeds and third-party sites

If a custom domain is connected, you confirm you control it and permit us to issue certificates for it. The embed code loads our widget in an iframe on your site; you are responsible for that site's compliance with the law and with these Terms.

8. Availability and support

We aim for high availability but the service is provided as is, without a guaranteed uptime, and may be interrupted for maintenance or reasons outside our control. Support is available through the contact page; we usually reply within one business day.

9. Intellectual property

The platform, its templates, design, code and trademarks belong to us or our licensors. Apart from the content you own, nothing in these Terms transfers any rights to you. Hosted websites display a “Website by” credit in the footer unless the platform administrator disables it.

10. Termination

You may archive or delete your business and close your account at any time. We may suspend or terminate accounts that violate these Terms, do not pay fees, or remain empty for a long period, after notice where practical. On termination your website goes offline and your data is deleted after a reasonable period, except where we must keep it by law.

11. Disclaimers and liability

To the fullest extent permitted by law the service is provided without warranties of any kind. We are not liable for indirect, incidental or consequential damages, loss of profits, data or goodwill, or for what the AI receptionist says to your visitors. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim, or €100 if you paid nothing. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

12. Indemnity

You will defend and indemnify us against claims arising from your content, your business, your visitors' data or your breach of these Terms.

13. Governing law

These Terms are governed by the laws of India, and disputes go to the courts there, unless mandatory consumer law where you live says otherwise.

14. Changes and contact

We may update these Terms; continued use after the effective date means you accept the new version. Questions: influbriz@gmail.com.