Who we are
Pastéis de Belém is a café / bakery located at R. de Belém 84 92, 1300-085 Lisboa, Portugal. This policy covers https://chatbot.influbriz.cloud/pasteis-de-belem and the messages you send us through it.
You can reach Pastéis de Belém by phone on +351 21 363 7423, in writing at R. de Belém 84 92, 1300-085 Lisboa, Portugal, through the chat assistant on this website.
What we collect
We only collect what we need to answer you and to provide our services:
- Details you give us in the chat assistant or by phone, such as your name, phone number, email address and what you are asking about.
- Booking or enquiry details, such as the service you want, your preferred date and time and any notes you add.
- Technical information sent by your browser: pages viewed, approximate location from your IP address, device and browser type.
- A random visitor identifier stored in a cookie so the chat assistant can remember your conversation for up to 30 days.
How we use it
We use your information to:
- Reply to your questions and requests, including through our AI chat assistant.
- Arrange appointments, bookings and follow-up calls or messages you asked for, including on WhatsApp when you choose it.
- Keep this website secure and understand which pages are useful.
- Meet legal obligations, such as keeping records of transactions.
AI chat assistant
The chat assistant on this website is automated. It answers from information published by the business and from what you tell it. Your messages are stored so the business can read them, continue the conversation and improve its answers. Do not share sensitive information such as card numbers, passwords or health details in the chat unless the business asks you for them directly.
When you ask to speak to a person, a short summary of your conversation may be sent to the business's team, including on WhatsApp.
Sharing
We do not sell your personal information. We share it only with service providers that help us run this website and the chat assistant (hosting, messaging and AI providers), with WhatsApp when you choose to continue there, and when the law requires it.
How long we keep it
Chat conversations and enquiries are kept for as long as needed to serve you and for our records, usually no longer than 24 months. The chat memory cookie expires after 30 days of inactivity. You can clear it at any time with the "Clear chat" button in the assistant.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to receive a copy of it. To exercise these rights, contact us using the details above. You may also complain to your local data protection authority.
Children
This website is not directed at children under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The latest version is always on https://chatbot.influbriz.cloud/pasteis-de-belem.