How cancellations, rescheduling and refunds work at Pastéis de Belém. Effective 7 November 2026.
Reservations, orders and refunds
If your plans change, cancel a reservation with Pastéis de Belém as early as you can so the table can be offered to someone else.
- Group or event deposits are refunded when you cancel with the notice agreed at booking; late cancellations and no-shows may forfeit the deposit.
- If an order is wrong, late or not up to standard, tell us straight away and we will replace it, credit you or refund it.
- Delivery orders that cannot be delivered because of a wrong address or no answer are not refundable.
Cancelling or rescheduling
Plans change. If you need to cancel or move an appointment or booking with Pastéis de Belém, let us know as early as you can, ideally at least 24 hours before, using the contact details below or the chat assistant. We will offer the next available time that suits you.
Late cancellations and no-shows
When a booking is cancelled very late or missed without notice, the time set aside for you cannot be offered to someone else. Any deposit or fee charged for late cancellations or no-shows is stated when you book, so there are no surprises.
Refunds
Payments for services that have not been provided are refunded to the original payment method within a reasonable period once the refund is agreed. Services already provided are not refundable unless there is a fault on our side, in which case Pastéis de Belém will put it right or refund the affected part.
Where a deposit is taken, the conditions for keeping or returning it are explained at the time of booking.
If we cancel
If we must cancel for reasons on our side, such as illness or an emergency, we will tell you as soon as possible and offer a new time or a full refund of anything you have paid for that booking.
Your statutory rights
Nothing in this policy affects your rights under the consumer protection laws of Portugal.
Contact
You can reach Pastéis de Belém by phone on +351 21 363 7423, in writing at R. de Belém 84 92, 1300-085 Lisboa, Portugal, through the chat assistant on this website.